Show Back or Charge Back? Deciding Where Your Next AI Pound Goes

Most companies can tell you how many Claude seats they've bought. Almost none can tell you what those seats are actually doing, or which ones deserve more.

Anthropic just answered that with Smart Reports, a built-in Claude Enterprise dashboard that analyses team usage, cost, and friction, and flags which repeated patterns are worth turning into a shared skill. It landed the same week CFOs everywhere started asking harder questions about AI spend.

What you'll learn:

• What Smart Reports actually shows you: usage, cost, friction, and skill patterns worth packaging
• Showback vs chargeback: two ways to make AI spend visible on a P&L
• Finding the middle 60%: the users who aren't power users and aren't idle either
• Turning a friction pattern into a shared skill instead of a support ticket

Who should attend:

CIOs, CFOs, and Heads of AI/Ops who own an Enterprise seat count and need a real answer to "what did we get for it" — not a framework, a number.

What you'll leave with:

• A live look at Smart Reports on a real account
• A working showback/chargeback model you can adapt
• A way to spot the users worth moving up before you buy more seats