OpenAI · ChatGPT

ChatGPT by OpenAI

Your employees already reach for ChatGPT. It's on their phones and in their browsers, and that familiarity is a real asset. We lead with Anthropic's Claude, but we don't pretend the rest of your estate doesn't exist. Where OpenAI is the right fit for a use case, or already in play across your organisation, we know its parts deeply and make it work alongside Claude.

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Why we recommend it

Where ChatGPT fits

ChatGPT's biggest strength is familiarity. Your people already know it, which means faster adoption and less resistance, so it earns a place in most enterprise estates. We lead with Claude for the deep reasoning and agentic work, and we use ChatGPT where its reach and ecosystem are the right fit. We've deployed it since the earliest enterprise release, so we know exactly where it adds value and where it doesn't.

  • The most widely adopted AI platform, with over 1 million businesses globally
  • Mature Enterprise tier with SSO, SCIM, audit logs, and SOC 2 compliance
  • GPT-5 model series with specialised variants for coding, reasoning, and professional knowledge work
  • Skills that turn proven workflows into reusable, automatically-applied instructions
  • Workspace Agents that plug into Slack, Salesforce, and 60+ apps to run team workflows
  • Responses API and the Frontier platform for building enterprise AI agents

The ecosystem

The ChatGPT ecosystem

ChatGPT has grown from a chatbot into a full enterprise AI platform. Here's what each part delivers, and how we use it for clients.

Core Platform

ChatGPT

The conversational AI assistant that needs no introduction. Available on web, desktop, iOS, and Android, ChatGPT handles everything from quick questions to deep research, with web browsing, file analysis, image generation, and voice conversations built in.

  • Broad familiarity means faster adoption across your organisation
  • Advanced Voice Mode for natural, real-time voice conversations
  • Built-in web browsing, image generation, and Code Interpreter
  • Shared Projects for organising conversations, files, and custom instructions across your team
  • Memory across conversations for personalised, context-aware responses
Content creationResearch and analysisData analysisCreative ideationMeeting preparationEmail drafting
Reusable Workflows

Skills

Skills came to ChatGPT from Claude: they turn a proven workflow into a reusable instruction set, when to use it, the steps to follow, and the format of the result, so teams get consistent output without re-writing the same prompt. Skills are shared across a workspace and applied automatically when they're relevant.

  • Turn repeatable workflows into shareable instructions ChatGPT applies automatically
  • Consistent, correctly-formatted output without re-prompting each time
  • Admin role-based controls over who can create, share, and install skills
  • Compliance logging of skill activity for governed environments
  • Works in ChatGPT for Excel and Google Sheets, grounded in approved files and data
Standardised reportingWeekly status updatesDocument drafting to a templateRepeatable data analysisTeam onboarding workflows
Agents in Slack

Workspace Agents

OpenAI's successor to Custom GPTs: Codex-powered, always-on agents that plug directly into Slack, Salesforce, Microsoft 365, Google Drive, and 60+ enterprise apps. Deploy an agent in Slack to handle incoming requests, or schedule it to run work on a cadence, with admin controls across the workspace.

  • Plugs directly into Slack, Salesforce, Microsoft 365, Google Drive, and 60+ apps
  • Deploy in Slack to answer requests, or schedule agents to run automatically
  • Codex-powered, so agents handle reporting, messaging, and multi-step tasks
  • Create, share, and manage agents across the workspace with admin controls
  • The enterprise evolution of Custom GPTs, built for team workflows
Slack helpdesk responsesScheduled reportingCross-app workflow automationCRM and record updatesTeam status summaries
Enterprise Tier

ChatGPT Enterprise

The enterprise deployment of ChatGPT with security, compliance, and admin controls built for large organisations. Enterprise includes unlimited higher-speed access, extended context windows, SSO, SCIM provisioning, and data that is never used for model training.

  • Data never used for model training, with configurable retention policies
  • SSO (SAML 2.0) and SCIM provisioning for automated user management
  • Admin console with usage analytics and adoption dashboards
  • SOC 2 Type 2 certified with GDPR compliance and HIPAA BAA available
  • Unlimited higher-speed access to the latest models
Organisation-wide AI deploymentRegulated industry adoptionTeam-based AI workflowsCentralised AI governanceSecure document analysis
Developer Platform

Responses API

OpenAI's API for building your own AI-powered applications and agents. The Responses API combines a clean request/response model with powerful built-in tools, including web search, file handling, computer use, and function calling, with server-side state management so you can focus on your application logic.

  • Server-side state management for building production applications
  • Built-in tools: web search, computer use, code interpreter, file search
  • MCP-compatible Apps SDK for building agent interfaces
  • Works across the full GPT-5 model lineup including specialised coding models
  • Deep research capability for extended multi-step information synthesis
Custom AI agent developmentInternal tool automationCustomer-facing AI applicationsWorkflow orchestrationEnterprise system integration
Coding Platform

Codex

OpenAI's agentic coding platform, available as a desktop app, CLI, IDE extension, and on the web. Codex agents run in isolated cloud sandbox environments, working autonomously on features, bug fixes, and pull requests. Multiple agents can work in parallel across your codebase without conflicts, powered by GPT-5.5.

  • Multiple agents working in parallel across projects via isolated worktrees
  • Available everywhere: desktop app, CLI, IDE extension, and Codex Cloud on the web
  • Cloud sandbox environments for safe, isolated code execution
  • Built-in Skills for code understanding, prototyping, and documentation
  • Automations for routine work like issue triage, CI/CD, and alert monitoring
Feature developmentBug fixing and triageCode reviewPull request generationDocumentationCodebase exploration

Why Kowalah

Why Kowalah for ChatGPT

We're Anthropic-led, and we know ChatGPT well enough to slot it into a Claude-centred programme exactly where it adds value.

Anthropic-led, OpenAI-aware

We lead with Claude. Where ChatGPT is the right tool for a specific use case, or already embedded across your organisation, we work with it deliberately rather than rip it out. The right model for each job, with Claude at the centre.

Deep ChatGPT deployment experience

We've deployed ChatGPT Enterprise since its earliest release: SSO configuration, Custom GPT libraries, and governance policies. We know the operational details that make a rollout land.

Custom GPT development

We build purpose-built Custom GPTs that drive real adoption, from sales enablement tools to compliance assistants to onboarding guides. Our Expert Requests keep new GPTs flowing as needs evolve.

Change enablement built in

Deploying the technology is only half the job. We build training, champion networks (Claude Guides), and governance frameworks that drive real usage across both Claude and ChatGPT.

How we deploy

How we deploy ChatGPT

The same phase-gated approach we use for Claude, applied where ChatGPT is the right fit.

01

Plan & configure

We assess your use cases, recommend the right ChatGPT tier, configure your Enterprise workspace with SSO and security policies, and plan your Custom GPT library, as part of our Design & Build engagement.

02

Build first wins

Working with your key people, we build Custom GPTs and workflows that solve real problems, creating internal proof points and champions in weeks.

03

Enable your organisation

Structured training, champion networks (Claude Guides), prompt libraries, and governance through our Change Enablement framework, so adoption goes beyond the initial pilot.

04

Scale & iterate

Ongoing support through Expert Requests for new Custom GPTs, Codex and Responses API development, and continuous optimisation as OpenAI ships new capabilities.

Ready when you are

Make ChatGPT work alongside Claude

Let's talk about where ChatGPT fits in your AI programme, and where Claude leads. You'll get honest, experienced guidance, not a vendor pitch.

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