04 · Managed Services
Go-live is the beginning, not the end.
Claude and AI capabilities evolve fast, your programme needs to evolve with them. Our Managed Services team runs ongoing AI Ops, monitoring, and a regular enhancement cadence, so the programme keeps delivering without becoming a burden on your team.
Book a ConversationThe programme that quietly
stops compounding.
Build-and-leave is the default. Six months later the agents are running on an old model, no one owns performance, and the backlog of new use cases sits untouched. The value plateaus.
Managed Services keeps the programme moving: one partner accountable for performance, a steady cadence of enhancements, and your AI estate kept current as Anthropic ships new capabilities.
What we do
Keeping the programme delivering, indefinitely.
A named Client Partner
A senior peer to the CIO, accountable for your programme's performance and growth end to end. The relationship starts during delivery, not after go-live, so nothing is handed back cold.
Expert Requests
An annual allocation of expert delivery you draw on as needs arise, fed by a live Discoveries & Opportunities backlog the Kowalah Agent surfaces from across your business. The pipeline never goes cold.
AI Ops & model updates
Performance monitoring, incident response, and model-version management, with your agents assessed and upgraded as Anthropic ships new capabilities, so problems are caught before users feel them and the estate stays current.
Board-ready reporting
Monthly programme health with ROI tracking, adoption metrics, and a forward roadmap, the view of where the AI programme stands and where it's going.
How it works
An ongoing partnership, not a support desk.
From go-live, a named Client Partner owns your programme's performance and growth. The Kowalah Agent and Claude connectors stay embedded in your tools, surfacing new use cases and driving day-to-day adoption, while your Expert Request allocation turns the best of them into delivered work. One relationship, accountable end to end.
Typical engagement
Ongoing from go-live. Monthly reporting cadence. Expert Requests drawn down across the year.
Key deliverables
How the pipeline never goes cold.
The Discoveries & Opportunities radar
The Kowalah Agent surfaces use cases from across your business and scores them on ICE: Impact, Confidence, and Ease. Plotted on a radar, the high-impact, high-ease opportunities with the most confidence are obvious at a glance.
The Expert Request backlog
Prioritised opportunities become Expert Requests and move across the board, Backlog to Scoped to In progress to Delivered, each sized in credits drawn from your annual allocation. Discovery turns into delivered work, on a cadence you control.
The deliverables
What you leave with.
- A programme that keeps growing in value
- A named Client Partner accountable from strategy through to scale
- An AI estate kept current as Anthropic evolves
Four pillars, one programme. See how they fit together on the Services overview →
How it fits together
One pillar of one programme.
Every Kowalah programme runs as one integrated engagement, the same team across Strategy & Advisory, Design & Build, Change Enablement, and Managed Services, under one methodology, The Kowalah Way. One partner, no handoffs, no gaps where accountability disappears.
Ready when you are
Go-live is the start.
Let's keep going.
A 30-minute conversation is enough to see whether we're the right fit and how your programme should scale.